![]() ![]() He instructed me to attach all supporting documents for reimbursement. Even the intial response from Sumi in customer service states that he is sorry there was a delay to my luggage. Then when I call, I get the response, "Well sir, we have 30 days to respond to any messages you send, no matter our response." Southwest has rightfully earned the nickname SouthWorst. All they do is make unrelated replies, which allows them to reset the clock another thrity days. Instead, Southwest has ignored the receipts I sent (including an extra day of parking fees, Uber, and missing brand new sunscreen) and the documentation showing my round trip the next day to the airport and back. The agent on the night we arrived promised me that Southwest would handle my complaint swiftly and reimburse me for all my extra costs. My luggage was delayed, causing me having to spend extra funds and make an additional round trip to the airport the next day. Thank you for taking the time to read this post. However, they are responsible for the actions of their passengers! Since Southwest will not contact me further regarding the situation, I feel the only thing left to do is to reach out to the Internet and social media, and let everyone know of this terrible situation. Southwest says that they are not responsible for our damaged items. We have also had to get hepatitis testing due to the fact that her feces got onto my skin and I would like them to pay for that testing as well. I tried to reason that since they threw their seats away and replaced them, then they should do the same for my things, but they refused. However, over and over they refused to be responsible for my damaged items. We were told by a SOUTHWEST employee that they had to unbolt and throw away the seats in that row she was sitting in! I have reached out many times to Southwest trying to get them to replace the items that I had to throw away. She had not gotten up once the entire flight, and had continued to soil her self through the whole flight, and we had to sit behind and smell it the whole flight, and then deal with it getting on myself and our things. She had obviously just been released from the hospital because she had some kind of port in her hand and bandages. She was completely soiled in her own feces, it was very sad. After a very long time EMT took her off the plane. We had to stand around the gate to talk to airport police and EMT. After landing, we had to wait around for a very long time. Then quickly sit back down in another seat before we landed. I had to change in the front of the plane behind the steward, stewardess and my husband. In fact, the steward got into his own personal duffel bag, and gave me clothes to change into. They were shocked at what had happened and were so nice. We thought that she was just having bad gas, but it smelled so bad the entire flight! When it was time to start getting ready to land, I reached under to get my belongings under her seat, and when I pulled them out and onto my lap, noticed that there was poop all over my things which by then had also got onto my arms and legs! I immediately got up and went to the front of the plane to speak with a steward and stewardess. It all started when at the very beginning of our flight, we noticed a very bad smell coming from the woman in front of us. After many phone calls to Southwest corporate offices, they are still refusing to pay for the items that we’ve had to throw away. I am reaching out through social media and the Internet to let people know about the situation. By a fellow passenger and Southwest refuses to pay for our damaged personal items. POOPED ON!!!! Literally! SOUTHWEST Flight number #3332 from Las Vegas to Maui on August 31, 2023.
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